Web Hosting plans include a 30 day money back guarantee.
If you are dissatisfied with our service for any reason,
you will receive a full refund (minus setup fees and overage
charges) if you cancel your account within 30 days of the
activation of your account.
refund policy does not
apply to any additional items or services. Meanwhile,
no refunds are available after 30 days. Any request for
cancellation must be received via the cancellation
form, regular mail or fax and you will receive a confirmation
upon the cancellation of your account. Cancellations over
the telephone and informal email are not accepted.
30 day money back guarantee does not
apply to reseller accounts or dedicated servers, or any
fees associated with these accounts.
cancelled/terminated by HostingHK for violating our Terms
of Use do not qualify for the 30-day money back guarantee.
For example, if your account is cancelled due to spamming,
you will not be given any refund.
allow 4-6 weeks for refunds of check or money order payments.
Additional processing fees apply for T/T refunds.
any question about payment, please don't hesitate to contact
our accounting section